A Textbook of Community Pharmacy and Management is a comprehensive and student-friendly guide that provides a clear understanding of the principles and practices of community pharmacy. Written in simple and concise language, the book presents key concepts in a structured and easy-to-follow manner, making it an ideal resource for effective learning.
The book covers essential topics such as community pharmacy practice, roles and responsibilities of pharmacists, prescription handling, communication skills, and patient counselling. It also emphasizes medication adherence, health screening services, and the safe use of over-the-counter medications, highlighting the pharmacist’s vital role in patient care and public health.
Special focus is given to practical aspects of community pharmacy management, including legal requirements, pharmacy setup, inventory control, financial management, and the use of digital health technologies. Real-life applications and patient-centered approaches are integrated throughout the content to enhance practical understanding.
Designed to build both professional knowledge and managerial skills, this book serves as a valuable resource for students, educators, and healthcare professionals, helping them develop competence and confidence in community pharmacy practice.
1. Community Pharmacy Practice
1.1 Definition
1.2 Community Pharmacists
1.3 History and Development of Community Pharmacy - International Scenarios
1.4 History and Development of Community Pharmacy - Indian Scenarios
1.5 Review Questions
2. Role and Responsibilities of Community Pharmacist
2.1 Role of Community Pharmacist
2.2 Responsibilities of Community Pharmacist
2.3 Good Community Pharmacy Practice
2.4 Standard Operating Procedure (SOPS)
2.5 Review Questions
3. Prescription and Prescription Handling
3.1 Introduction
3.2 Definition
3.3 Important Features of A Prescription
4. Communication Skills
4.1 Introduction
4.2 Definition & Elements of Communication
4.3 Types of Communication
4.4 Interactions with Professionals and Patients
4.5 Verbal Communication Skills
4.6 Written Communication Skills
4.7 Body Language
4.8 Patient Interview Techniques
4.9. Review Questions
5. Patient Counselling
5.1 Definition
5.2 Benefits of Patient Counselling
5.3 Stages of Patient Counselling
5.4 Barriers to Effective Counselling
5.5 Patient Counselling Points for Chronic Diseases/Disorders (Hypertension, Diabetes, Asthma, Tuberculosis, Chronic Obstructive Pulmonary Disease, and Aids)
5.6 Patient Package Inserts (PPI)
5.7 Patient Information Leaflet (PIL)
5.8 Review Questions
6. Medication Adherence
6.1 Introduction
6.2 Definition
6.3 Factors Influencing Non-Adherence
6.4 Strategies to Overcome Non-Adherence
6.5 Review Questions
7. Health Screening Services in Community Pharmacy
7.1 Introduction
7.2 Scope and Importance of Various Health Screening Services for Routine Monitoring of Patients-Early Detection and Referral to Undiagnosed Cases
7.3 Review Questions
8. Over The Counter (OTC) Medications
8.1 Introduction
8.2 Defination
8.3 Need & Benefits of OTC Medicine
8.4 Role of Pharmacists in OTC Medication Dispensing
8.5 OTC Medications in India
8.6 Counseling for OTC Products
8.7 Self-Medication
8.8 Role of Pharmacists in Promoting the Safe Practices During Self-Medication
8.9 Responding to Symptoms, Minor Ailments, and Advice for Self-Care in Conditions Such As- Pain Management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore Throat, Skin Disorders, Oral Health (Mouth Ulcers, Dental Pain, Gum Swelling)
8.10 Review Questions
9. Community Pharmacy Management
9.1 Introduction
9.2 Legal Requirements to Set Up A Community Pharmacy
9.3 Site Selection Requirements
9.4 Pharmacy Designs and Interiors
9.5 Vendor Selection, Ordering & Procurement
9.6 Inventory Control Methods, and Inventory Management
9.7 Financial Planning and Management
9.8 Accountancy in Community Pharmacy – Day Book, Cash Book
9.9 Introduction to Pharmacy Operation Software’s – Usefulness and Availability
9.10 Customer Relation Management (CRM)
9.11 Audits in Pharmacies
9.12 SOP of Pharmacy Management
9.13 Introduction to Digital Health, Mhealth and Online Pharmacies
9.14 Review Questions
A book as per the latest syllabus frame under Education Regulation 2020
Prescribe for D.Pharmacy, Second Year by Pharmacy Council of India (PCI)
